SERVICES

Software Solutions

In today’s world, systems and applications must be available at all times, and must be able to quickly respond to queries or else users may look elsewhere to access the information they need. Delays are intolerable, and organizations risk both their reputation and their financial capital whenever they are unable to provide immediate service to a user. VetsEZ recognizes this urgency and our staff focuses on ensuring the systems and infrastructures we manage give our clients the best chance to succeed against a host of competing options.

Agile Requirements Management

 

Our requirements management approach defines the process for planning, creating, monitoring and controlling changes to reach approved requirements baselines. The five basic components of our requirements management approach include creation, baseline, traceability, change management and monitoring.  Our panel of Agile Requirements Analysts work with organizations to define and clearly document business needs.  We provide full traceability between requirements, test cases and test results, ensuring that our clients’ needs are fully met.  We also help business stakeholders work strategically to define business application roadmaps ensuring business endeavors clearly deploy solutions in alignment with business objectives and goals.

 

Agile Architecture

Our full suite of Architecture services includes Enterprise Architecture, Application Architecture, Systems Architecture, Data Architecture, Network Architecture, Mobile Architecture, and Security Architecture. VetsEZ provides quality, practical, and professional Architecture services to the Commercial and Government sectors through hands-on projects using an assortment of frameworks and methodologies while remaining tool vendor neutral.

User Centered Design

Our User Centered Design methodology is used to achieve the user-centric experience. Our methodology leverages strategic research including metrics, user-based engagements, and industry best practices. We developed our Human Centered Design (HCD) approach using international standards to ensure consistency and unity along all applicable software and programs. To better understand user experiences and identify the HCD needs for each user, we ask end users what they are doing, thinking, and feeling. The resulting design aligns with and reflects their needs, values, perspectives, and preferences; so, they do not feel overwhelmed, undervalued, or alienated.

Agile Development

 

By balancing emergent design and intentionality, we enable our teams to effectively create and maintain large scale solutions for our clients. This avoids “big-up-front-design” and “big-branch-and-merge” problems associated with traditional development. Our approach supports the needs of current users, while simultaneously evolving the system to meet future needs. Under this approach, we continuously build and extend the Agile architectural runway that describes agile architecture concepts and provides the technical foundation for development of business value.

 

Agile Software Quality Assurance and Automation Testing

 

VetsEZ’s testing activities align with our Agile program management approach promoting early and continuous iterations of testing throughout the Software Development LifeCycle (SDLC). At the program level, Lean-Agile principles are applied to balance workload with delivery capacity and optimize value delivered, while aligning architectural efforts. At the product level, features are integrated and tested often by our SQA testers. At the team level, multiple agile teams build and test small features within a single business domain or system component, and deliver running, tested features (user stories) on a set cadence to our SQA team. This continuous attention to technical excellence and good test design enhances agility.

 

Release and Deployment Support

Our software release and change management approach uses DevOps ensuring new business capabilities introduced are consistent with the overarching program processes, technology, and architecture. Our DevOps and platform engineering approach is comprehensive and supports connecting both internal components and integration with external systems and services, as applicable.

Standards Based Interoperability Solutions

 

VetsEZ promotes solutions that provide unified content, processes, and compliant environments; interoperability between databases, applications, operating systems, portals, security, servers, storage, systems management tools and web server environments; and deploys Service Oriented Architecture shared services platforms to help reduce operations costs and simplify the IT infrastructure. VetsEZ established an Architecture Community of Practice comprised of program and product architects and business SMEs. This ensures each project is examined to increase program efficiencies, eliminate duplication, and ensure portfolio-wide consistency of architecture and system interoperability.

 

COTS and SAAS Implementation and Integration – EHR Integration

VetsEZ is a trusted partner for bringing vendor-agnostic, flexible, Agile service delivery and customer satisfaction experience unrivalled by large firms. The VetsEZ Team provides extensive, proven competencies in integration, COTS implementations, SaaS implementations, and Service-Oriented Architecture (SOA) deployment topologies, with a critical focus in the interoperability of systems.

Telehealth Solutions

VetsEZ works with clients to leverage telecommunication technologies providing remote health and information services more efficiently and effectively to patients. We have experience working on a wide repertoire of telehealth solutions such as synchronous solutions, store and forward capabilities, remote patient monitoring, and mobile health solutions. These technologies are used for preventative, education of patient and providers, treatments, online patient and provider portals and remote monitoring services. To provide these services, VetsEZ clinical and technological team members work with clients to assess organizational telehealth readiness to deliver strategic roadmap definition and execution. Our highly skilled team members work to provide solutions and services that heighten the level of care received by patients. Together we help our clients to bridge the gap between the obstacles that exist for some patients to receive excellent care created by rural settings, lack of mobility and transportation, insufficient funding, insufficient staffing and more.

Mobile Platform Solutions

VetsEZ brings together highly adept and specialized resources to tackle challenges in Mobile Platform Development. Mobile technology is a cornerstone of the world we live in. Conducting business on mobile devices, in particular, is a new norm, and end users are demanding mobile apps giving them more control and making it more effective to securely exchange information. Though mobile devices improve efficiency, they can also introduce security and vulnerability risks that must be mitigated. With these risks in mind and the expertise of our team members, VetsEZ aims to deliver high quality, secure mobile apps reducing costs and adding immense value for our clients and the end users.

Cybersecurity Solutions

VetsEZ’s Cybersecurity solutions are carefully designed and managed to protect data from unauthorized and unintended access and modification. We recognize the sensitive nature of our clients’ data and place a high priority on keeping it secure. We accomplish this through a systematic process beginning with understanding our stakeholders’ requirements for data access and restrictions. Accordingly, we manage the process of capturing and storing the data, and control the privileges and methods for access. We devote ongoing attention to monitoring the process and enforcing the identified access policies and directives. VetsEZ cybersecurity experts also stay abreast of relevant industry guidelines to make new and updated recommendations for ensuring the continued protection of our clients’ data.

Operations & Maintenance Support

VetsEZ’s Operations & Maintenance (O&M) support streamlines day-to-day system performance and reduces risk for our clients. We implement industry best practices to efficiently manage system operations and service continuity over time. Our O&M team consists of subject matter experts who have worked extensively using multiple implementation patterns across production applications. The expertise we bring covers system and service monitoring tools that can gauge system health and preemptively identify and resolve potential issues. This increases the uptime and service availability of our clients’ systems while also driving down operational costs.

Independent Verification & Validation

 

VetsEZ provides highly trained Independent Verification and Validation (IV&V) subject matter experts to assist clients with initiatives that require outside validation to ensure that a to-be deployed solution is meeting all mission goals. The objective of this effort is to ensure that all deliverables being developed separately against all program activities are in fact performing as expected to satisfy the core business requirements. Additionally, we can provide IV&V services to also explore a project’s planning, management, and other programmatic activities. We work with clients to ensure that we maintain organizational independence and autonomy from a program’s independent organization. Based upon our firm understanding of a program’s technical needs, on a continuous basis, we conduct comprehensive reviews of system architecture, configurations, interfaces and code. In addition, we conduct requirements validation ensuring that requirements are well defined. We work with stakeholders to provide agreement (or otherwise outline any issues) to ensure that designs and functionality conform to requirements, that data is treated correctly and that test results are accurate.

 

Agile Requirements Management

Our requirements management approach defines the process for planning, creating, monitoring and controlling changes to reach approved requirements baselines. The five basic components of our requirements management approach include creation, baseline, traceability, change management and monitoring.  Our panel of Agile Requirements Analysts work with organizations to define and clearly document business needs.  We provide full traceability between requirements, test cases and test results, ensuring that our clients’ needs are fully met.  We also are talented in helping business stakeholders to work strategically to define business application roadmaps to ensure that business endeavors are clearly deploying solutions that are in alignment with business objectives and goals.

Agile Architecture

Our full suite of Architecture services include Enterprise Architecture, Application Architecture, Systems Architecture, Data Architecture, Network Architecture, Mobile Architecture, Security Architecture.  VetsEZ provides quality, practical, and professional Architecture services to the Commercial and Government sectors through hands-on projects using an assortment of frameworks and methodologies while remaining tool vendor neutral.

User Centered Design

Our User Centered Design methodology is used to achieve the user-centric experience. Our methodology leverages strategic research including metrics, user-based engagements, and industry best practices. We developed our HCD approach using international standards to ensure consistency and unity along all applicable software and programs. To understand better user experience and identify what the HCD needs to achieve for each user, we ask end users what they are doing, thinking, and feeling. The resulting design aligns with and reflects their needs, values, perspectives, and preferences; so, they do not feel overwhelmed, undervalued, or alienated.

Agile Development

By balancing emergent design and intentionality, we enable our teams to effectively create and maintain large scale solutions for our clients. This avoids “big-up-front-design” and “big-branch-and-merge” problems associated with traditional development. Our approach supports the needs of current-users, while simultaneously evolving the system to meet future needs. Under this approach, we continuously build and extend the Agile architectural runway that describes agile architecture concepts and provides the technical foundation for development of business value.

Agile Software Quality Assurance and Automation Testing

VetsEZ’s testing activities are aligned with our Agile program management approach that promotes early and continuous iterations of testing throughout the Software Development LifeCycle (SDLC). At the program level, Lean-Agile principles are applied to balance workload with delivery capacity and optimize value delivered, while aligning architectural efforts. At the Product level, features are integrated and tested often by our SQA testers. At the team level, multiple agile teams build and test small features within a single business domain or system component, and deliver running, tested features (user stories) on a set cadence to our SQA team. This continuous attention to technical excellence and good test design enhances agility.

Release and Deployment Support

Our software release and change management approach uses DevOps that ensures new business capabilities introduced are consistent with the overarching program processes, technology, and architecture. Our DevOps and platform engineering approach is comprehensive and supports connecting both internal components and integration with external systems and services, as applicable.

Standards based interoperability solutions

VetsEZ promotes solutions that provide unified content, processes, and compliant environments; interoperability between databases, applications, operating systems, portals, security, servers, storage, systems management tools and web server environments; and deploys Service Oriented Architecture shared services platforms to help reduce operations costs and simplify the IT infrastructure.  VetsEZ has an established an Architecture Community of Practice comprising program and product architects and business SMEs, so that each project is examined to increase program efficiencies, eliminate duplication, and ensure portfolio-wide consistency of architecture and system interoperability.

COTS and SAAS Implementation and Integration – EHR Integration

VetsEZ is a trusted partner for bringing vendor-agnostic, flexible, Agile service delivery and customer satisfaction experience that is unrivalled by large firms. The VetsEZ Team provides extensive, proven competencies in integration, COTS implementations, SaaS implementations, and Service-Oriented Architecture (SOA) deployment topologies, with a critical focus in the interoperability of systems.

Telehealth Solutions

VetsEZ works with clients to leverage telecommunication technologies to provide remote health and information services more efficiently and effectively to patients.  We have experience working on a wide repertoire of telehealth solutions such as synchronous solutions, store and forward capabilities, remote patient monitoring and mobile health solutions.  These technologies are used for preventative, education of patient and providers, treatments, online patient and provider portals and remote monitoring services.  To provide these services, VetsEZ clinical and technological team members work with clients to assess organizational telehealth readiness to deliver strategic roadmap definition and execution.  Our highly skilled team members work to provide solutions and services that heighten the level of care received by patients.  Together we help our clients to bridge the gap between the obstacles that exist for some patients to receive excellent care created by rural settings, lack of mobility and transportation, insufficient funding, insufficient staffing and more.

Mobile Platform Solutions

VetsEZ brings together highly adept and specialized resources to tackle challenges in Mobile Platform Development. Mobile technology is a cornerstone of the world we live in. Conducting business on mobile devices, in particular, is a new norm, and end users are demanding mobile apps that give them more control and make it more effective to securely exchange information. Though mobile devices improve efficiency, they can also introduce security and vulnerability risks that must be mitigated. With these risks in mind and the expertise of our team members, VetsEZ aims to deliver high quality, secure mobile apps that will reduce costs and add immense value for our clients and the end users.

Cybersecurity Solutions

VetsEZ’s Cybersecurity solutions are carefully designed and managed to protect data from unauthorized and unintended access and modification. We recognize the sensitive nature of our clients’ data and place a high priority on keeping it secure. This is accomplished through a systematic process that begins with understanding our stakeholders’ requirements for data access and restrictions. Accordingly, we manage the process of capturing and storing the data, and control the privileges and methods for access. We devote ongoing attention to monitoring the process and enforcing the identified access policies and directives. VetsEZ cybersecurity experts also stay abreast of relevant industry guidelines to make new and updated recommendations for ensuring the continued protection of our clients’ data.

Operations & Maintenance Support

VetsEZ’s Operations & Maintenance (O&M) support streamlines day-to-day system performance and reduces risk for our clients. We implement industry best practices to efficiently manage system operations and service continuity over time. Our O&M team consists of subject matter experts who have worked extensively using multiple implementation patterns across production applications. The expertise we bring covers system and service monitoring tools that can gauge system health and preemptively identify and resolve potential issues. This increases the uptime and service availability of our clients’ systems while also driving down operational costs.

Independent Verification & Validation

VetsEZ provides highly trained Independent Verification and Validation (IV&V) subject matter experts to assist clients with initiatives that require outside validation to ensure that a to-be deployed solution is meeting all mission goals.  The objective of this effort is to ensure that all deliverables being developed separately against all program activities are in fact performing as expected to satisfy the core business requirements. Additionally, we can provide additional IV&V services to also explore a project’s planning, management, and other programmatic activities.  We work with clients to ensure that we maintain organizational independence and autonomy from a program’s independent organization.  Based upon our firm understanding of a program’s technical needs, on a continuous basis, we conduct comprehensive reviews of system architecture, configurations, interfaces and code.  In addition, we conduct requirements validation ensuring that requirements are well defined.  We work with stakeholders to provide agreement (or otherwise outline any issues) to ensure that designs and functionality confirm to requirements, that data is treated correctly and that test results are accurate.

Software Solutions

VetsEZ’s Software Solutions ensure that IT systems and infrastructures are robust and consistently reliable. This service combines industry standards and best practices with lessons learned over nearly 20 years. Every system we build is customized to meet our client’s specific requirements.